Why Your Order May Take Time
Most of what we offer is sourced from overseas. That’s the main reason delivery can stretch out a bit — it’s simply part of how we bring these items to you. We think it’s worth the wait, but we want you to know upfront so there are no surprises.
When We Cover Shipping
PARAMETERH™ steps in to handle shipping costs only in one specific situation: if an item arrives damaged and needs a replacement. Outside of that, shipping fees — whether for the original delivery or a return — fall on you.
Your Responsibility for Returns
If you decide to send something back, the return shipping is at your expense. Those original shipping charges won’t come back to you either. And if a refund is processed, the amount we send will have the return shipping cost taken out of it first.
Also, make sure your address is correct when you order. We can’t take responsibility for packages that don’t reach you because of an address error.
What to Do If Something Goes Wrong
We can work with you on two kinds of problems: items that show up damaged, and packages that get lost in transit. But we need you to act quickly. Proof of the issue has to reach us within 5 days of when you received the goods. Details on what counts as proof are covered in the refund section.
When we arrange a replacement for a damaged item, the time it takes for that exchange to arrive will vary based on your location.
A Note on Delivery Delays
In rare instances, a package might take longer than the timeframe we’ve listed. Sometimes customs holds things up, and that’s simply beyond our control. We appreciate your patience if that happens.